Liaison-Patient/Visitor

• Department: Guest services
• Schedule: PRN  between hours 8:00am - 6:00pm
• Location:  UAB-STV 119, Hoover, AL

Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

• Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.
• Receive guest suggestions and complaints and escalate through proper channels.
• Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identify and report issues of safety and maintenance.
• Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipate family's needs and resolve issues before they become major source of concern.

Licensure / Certification / Registration:

• BLS Provider. American Heart Association or American Red Cross accepted, preferred.

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Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience,
    if applicable.

No additional preferences.